FAQ
Are you bonded and insured?We are fully bonded, insured and WSIB registered.
Our insurance is the best available. We're not "just" bonded, but have liability, crime, and employee accident coverage. Your home, our team members, and Nice Care Living® services are included in the coverage.
How do you access my home?
There are three choices:The most convenient: you may leave a key on file in our key safe. That way, you don't have to wait around to meet the service team.
You may meet the cleaner. If you wish to meet the cleaner, we can give you a choice of two arrival windows: between 8:00 to 8:30 AM and 12:00 to 1:30 PM. Nice Care Living cannot specify exact arrival times.
You may meet the cleaner. If you wish to meet the cleaner, we can give you a choice of two arrival windows: between 8:00 to 8:30 AM and 12:00 to 1:30 PM. Nice Care Living cannot specify exact arrival times.
If I give you my keys, how are they protected?
Your key is coded as soon as it enters the office. It will be stored in a locked key storage box to which only Nice Care Living management has access. On the day of your scheduled cleaning, your key is matched to your job ticket. At the end of the day, the service team returns all keys to the management who then places them back into the secured storage box. Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a $50 per location liability limit.
Will I always have the same service crew?
We make every effort to send the same service team each time. However, occasionally there may be a change in the service team due to illness, a day off, or vacation.
What is the cost of my cleaning?
Fees are based on the size and condition of your home; that's why our pricing is completely individualized. Our more than 30 years of experience has helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter, and even your lifestyle. That is why we would like to meet with you before quoting you a price.
Why does the first cleaning take longer?
In order to bring your home up to Nice Care Living standards, the first cleaning (or an occasional cleaning) will take longer so that we can give your home the deep cleaning it needs. Homes that have not been cleaned in a while or suites with pets will take longer than a regular suite to clean initially.
Is my house cleaning work guaranteed?
Nice Care Living backs all work with a 100% Satisfaction Guarantee. If you are not completely satisfied with your cleaning, simply inform Nice Care Living office within 24 hours of your service and we will happily re-clean the area with which you are dissatisfied.
Should I tip the service crew?
If you are pleased with the work done in your home, we encourage you to show your appreciation to your service team. Although not required, gratuity is a powerful way to say I appreciate your work. Even a note from you, simply saying "thanks for a job well done" means a great deal.
What is the cancellation policy?
If it is necessary to cancel/skip your regular cleaning day, Nice Care Living merely requires 24 hours of notice for cancellation or reschedule (voicemail or email is acceptable, and all phone messages are time stamped for accuracy). If Nice Care Living receives less than 24 hours' notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit any termination of regularly scheduled cleanings. Do not inform the service team of any changes to your schedule, it must be done directly with the management of Nice Care Living.
What if my cleaning falls on holiday?
If your scheduled cleaning falls on a holiday, Nice Care Living will be contacting you to reschedule your cleaning.
Do you bring your own cleaning supplies and equipment?
We provide all cleaning products and equipment for every visit. . There is nothing you need to provide.We use eco-friendly high quality cleaning products that are environmentally friendly responsible and non toxic to keep your home fresh and healthy .
I have a pet – are you ok with that?
Sure, we can handle pets! We expect that pets will be properly cared for by you, and ask that you keep them out of the way of Nice Care cleaners to ensure we can clean properly. Please understand that we do not take responsibility for your pets while cleaning (feeding, walking, or changing litter).
Can I hire your service worker directly?
We take great pride in the care, trust, and training that go into building our amazing team. To protect that commitment, we kindly ask that clients do not hire or engage any current or former Nice Care Living team member for personal home services outside of our company.
If you’d like to work with someone from our team directly, please reach out — a referral and placement fee of $3,500 applies. This helps us maintain fairness, consistency, and the high standards you expect from us
If you’d like to work with someone from our team directly, please reach out — a referral and placement fee of $3,500 applies. This helps us maintain fairness, consistency, and the high standards you expect from us
What if something in my home gets broken? What is Nice Care Living’s Policy?
Nice Care Living realizes the nature of cleaning requires our staff to touch virtually all items within one's home or office. We always take the utmost care to protect your property and handle all items with great care. Nevertheless, if any damage/loss does occur, simply notify Nice Care Living within 48 hours of the cleaning date. Claims placed after the 48-hour period will not be placed into consideration.
PLEASE BE ADVISED Claims will be resolved based on the findings and determinations of the claim investigation. Proof of original value of the damaged item is also required. Nice Care Living does not guarantee replacement or reimbursement for 100% of the original cost of any damaged items. As with any insurance claim, the fair market value of the item(s) will be determined based on the date of purchase, the date of breakage/damage, and original cost of the item (proof is required). Our liability limits are set at a maximum of 5 times the cost of the service charge on the day in which the breakage/loss occurred.
VERY IMPORTANT — PLEASE NOTE: Antiques, irreplaceable one-of-a-kind, hard-to-find items, items of sentimental value , art, cash, jewelry and electronics are not covered by our Insurance Carrier's breakage and loss policy (which means that in the event of damage/breakage, the cost of repair/replacement IS NOT COVERED OR REIMBURSABLE). These stated items should be cleaned by the customer and/or moved to a safe location on the day of the cleaning. If these items are not moved to a safe location, it is the customers responsibility to notify the cleaning crew not to touch such items
PLEASE BE AWARE: On occasion accidents can happen due to no fault of the cleaning crew, but due to the condition of the item and where this item is kept. These are accidental breakages waiting to happen. Examples would be wall-mounted pictures not fastened or hung securely, top-heavy items with unstable bases, wobbly objects and/or previously damaged or fragile items. Nice Care Living cannot take responsibility for accidents resulting from items poorly secured or the condition of the item
VERY IMPORTANT — PLEASE NOTE: Antiques, irreplaceable one-of-a-kind, hard-to-find items, items of sentimental value , art, cash, jewelry and electronics are not covered by our Insurance Carrier's breakage and loss policy (which means that in the event of damage/breakage, the cost of repair/replacement IS NOT COVERED OR REIMBURSABLE). These stated items should be cleaned by the customer and/or moved to a safe location on the day of the cleaning. If these items are not moved to a safe location, it is the customers responsibility to notify the cleaning crew not to touch such items
PLEASE BE AWARE: On occasion accidents can happen due to no fault of the cleaning crew, but due to the condition of the item and where this item is kept. These are accidental breakages waiting to happen. Examples would be wall-mounted pictures not fastened or hung securely, top-heavy items with unstable bases, wobbly objects and/or previously damaged or fragile items. Nice Care Living cannot take responsibility for accidents resulting from items poorly secured or the condition of the item