416-571-1004
Most Nice Care Living® customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. Managers will access your key the day of your scheduled cleaning, and then return it to the safe by the end of the day. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must come in person to the Nice Care office and present a picture ID before a key will be released.
If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to Nice Care Living office. However, if you alarm system is complicated, we prefer that your alarm be left on the day of the cleaning.
Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.
If it is necessary to cancel/skip any scheduled cleaning day, please notify Nice Care 24 hours before the scheduled day. That will allow us to reassign the service team to another appointment. If Nice Care Living receives less than 24 hours notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning.
To ensure that all your needs are addressed, please correspond all requests and changes directly to Nice Care Living office manager. Please do not communicate these important details with the service team. If for some reason you wish to terminate your Nice Care Living® services, please be sure to submit this in writing to Nice Care Living® office.
If you wish to wait for your service team to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 9:00 to 9:30 am and 1:00 to 1:30 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the Nice Care Living office is the most efficient way for you to provide your service team access to your home.
For your convenience, Nice Care Living® gladly accepts the following forms of payment: MasterCard/Visa, Paypal, Cash or Check.
One-time and Move in and Move out cleanings Customers will need to pay for their cleaning at the time of service.
A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day, and a $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Nice Care Living®. Please see our 24-Hour Guarantee if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.
Nice Care Living® never requires tipping, but it is a powerful way to say thank you to your service team. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.
By entering into a service agreement with Nice Care Living®, you agree not to hire a present or past Nice Care Living® staff member introduced to you by Nice Care Living® for any home-related service. If you do wish to employ such a staff member there is a referral job placement fee of $3,500. This fee is due within 30 days of notification from Nice Care Living®. If the fee is not paid, Nice Care Living® reserves the right to pursue other methods of collection.
If you are not completely satisfied with your cleaning, simply inform Nice Care Living® office within 24 hours of your service and we will happily re-clean the area with which you are dissatisfied.
Nice Care Living® is fully bonded and insured. Our liability limits are set at a maximum of 5 times the cost of the service charge on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service.
Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.
Key replacement / locksmith fees are paid only if keys are lost or miscoded. There is a $50 per location liability limit.
Client waives any right to Breakage or Loss Claim until all unpaid invoices are cancelled. Nice Care Living® may consider unpaid invoices of services as a "Settlement Agreement Exchange of Payment for Breakage or Loss Claim" with client.